Terms & Conditions
TERMS & DELIVERY POLICY
Cut-Off Time for Same-Day Delivery
Metro Manila
- Cut-off Time: 11:30 AM (Philippine Time)
Provincial Areas
- Cut-off Time: 10:00 AM (Philippine Time)
Orders Beyond Cut-Off Time
- Metro Manila Orders:
- Delivery will be scheduled for the next available delivery day.
- Provincial Orders:
- Delivery may take approximately 2–3 working days.
Customers in provincial areas are encouraged to email their complete delivery address in advance to confirm serviceability before placing an order.
Item Replacement Guidelines
In case certain flowers or gift items are unavailable, suitable substitutions of equal or higher value may be made while maintaining the overall design and quality.
Flower Substitutions
- Red Roses → Red Carnations or Red Gerberas
- Yellow Roses → Yellow Carnations or Yellow Gerberas
- Mixed Roses → Combination of Carnations and Gerberas
Chocolate & Gift Substitutions
- Unavailable chocolates or gift items may be replaced with similar items of equal or higher value.
Delivery Time Requests
For special delivery time requests, place orders at least 3–4 days in advance.
- Requests are subject to availability and confirmation via email.
- Exact delivery time cannot be guaranteed.
- Orders placed one (1) week in advance are prioritized for early scheduling.
Product Quality & Replacement Policy
If the delivered item is:
- Damaged
- Stale
- Dried
- Significantly different from the confirmed order
Customers may request:
- A replacement, or
- A refund evaluation
Important Requirements
- A clear photo of the item must be submitted within 24 hours after delivery.
- Claims submitted beyond the allowed period may not be accommodated.
Product Image Disclaimer
Product images displayed on the website are for reference purposes only.
Actual flower arrangements may slightly vary, especially during:
- Valentine’s Day
- Mother’s Day
- Christmas
- Peak holiday seasons
Variations due to flower availability and seasonal supply are considered acceptable provided that the products delivered are fresh and in good condition.
Delivery Confirmation Process
Before delivery, the customer support team may contact the recipient to:
- Confirm recipient availability
- Verify the exact delivery address
- Ensure successful delivery completion
If the Recipient Cannot Be Reached
If the customer support team is unable to communicate with the recipient:
- Delivery may be temporarily placed on hold.
- The customer will be notified via email for further instructions.
Special Delivery Conditions
Office & Commercial Establishment Deliveries
- The recipient must be personally available to receive the order.
- Some offices, condominiums, hospitals, hotels, or commercial establishments may prohibit delivery handover through reception or security personnel.
Provincial Delivery Limitations
Some provincial areas may not qualify for door-to-door delivery service.
If applicable:
- The customer support team will notify the customer before processing the order.
Address Accuracy & Liability
The company is not responsible for delivery delays, failed deliveries, or additional charges caused by:
- Incorrect address information
- Incomplete delivery details
- Wrong recipient contact numbers
- Unreachable recipients
Customers are responsible for ensuring that all delivery information provided is accurate and complete.
Order Cancellation Policy
Orders cannot be canceled once they have already been processed, prepared, or scheduled for delivery.
Customers may request order cancellation by sending an email at least 3 days before the actual date of delivery to:
info@domain.com and imapwebsolutions@gmail.com
Cancellation & Refund Processing
- All cancellation or refund requests will be processed within 7 working days after approval.
- Refund eligibility will be assessed based on the order status at the time the request is made.
Non-Cancellable Orders
Orders cannot be cancelled under the following conditions:
- The order has already been designed or prepared
- The order is already out for delivery
- Delivery has been attempted but was unsuccessful
- The recipient is unavailable at the time of delivery
Incorrect Information Policy
Orders cannot be cancelled or refunded if delivery failure occurs due to incorrect customer information, including but not limited to:
- Wrong or incomplete delivery address
- Incorrect recipient name or contact number
- Inaccurate delivery instructions were provided by the customer
Customers are responsible for ensuring all order details are correct before checkout.
Important Notice
We strongly advise customers to review all order details carefully before confirming the purchase, as cancellations may not be possible once the order has been processed.
RE-DELIVERY POLICY
If the recipient is unavailable at the time of delivery, or if no authorized or reliable person is present to receive the order, the item will be returned to our office.
Failed Delivery Handling
In such cases:
- We will notify the customer via email or phone call.
- If we are unable to reach the customer, we will wait for a response before proceeding.
Re-Delivery Arrangement
- Redelivery can be scheduled for the following day.
- Customers must first settle and pay the applicable re-delivery (shipping) fee before the order is dispatched again.
The same policy applies to:
- Incorrect address
- Incomplete address
- Incorrect delivery details were provided by the customer
Perishable Items Policy
For perishable goods such as:
Customers have two options:
- Request a fresh replacement item, which requires payment of the full order amount
- Request re-delivery of the original prepared item, if still suitable for delivery
We prioritize product quality and timely delivery at all times.
NON-DELIVERY POLICY
A refund of the total payment will be issued only if we are unable to complete delivery due to the following valid conditions:
- Funeral deliveries to remote or far provincial areas where delivery is not feasible
- Verified cases where no delivery attempt was made, despite:
- Correct address provided
- Recipient availability
- Order placed before cut-off time
- Active door-to-door delivery service available in the area
Important Note
All delivery attempts and outcomes are subject to internal delivery verification records. Refunds will only be processed after the case is properly validated.
Operating Days
Metro Manila
Provincial Areas
Customer Support
For inquiries, order assistance, or delivery concerns, please contact:
Mobile
+63 917 147 4037
Email
info@floristph.com and imapwebsolutions@gmail.com
Agreement
By placing an order through our website, you acknowledge that you have read, understood, and agreed to the above Terms & Delivery Policy.
