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We will replace an item that was returned to us provided that the recipient informed us within 48 hours of receipt of the goods through email or call for any of the following reasons:
* Incorrect Item
* Damaged and Defective Items
* Unmet Product Specifications
We will deliver the said replacement after two days from the date of the complain as long as it has a valid reason. We do not accept refund and cancellation of transactions once the item has been processed and delivered.
You may cancel your order four days prior to the delivery date. You must send as a request for cancellation through email at firstname.lastname@example.org. Orders cannot be cancelled once they have been designed and are on delivery, or if delivery has been attempted and cannot be completed if recipient is unavailable. Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded.
PHGifts.Com will make every attempt to fill the order as requested. However, due to the nature, seasonality and regional availability of the flowers it is sometimes necessary to make substitutions of equal or greater value. As well, if a specific container or other items are not available we will make a substitution of equal or greater value. We will make every effort to maintain the "look and feel" of the specific arrangement by the overall shape, size, style and colour combinations. If an order is for a single type of flower color substitutions will be made only, for example, if white gerberas are not available a substitution of another color of gerberas will be made automatically or if the strawberries in fruit basket is not available we will replaced it with other fruit of same or greater value.
If either the recipient was not available and/or no authorize or reliable person were available to accept the order it will be returned to our office and we will notify you by email or call you and if we cannot reach you we will wait for your reply we can reschedule the delivery of the items on the following day but you must must settle first and pay again the shipping cost before we re-deliver your order. Same policy applies for incorrect or incomplete address.
For perishable items (flowers,food,cake and etc.) if you want us to deliver a new and fresh item you must pay again the total amount of your order but if not we will redeliver the same item we first attempt to deliver.
Non Delivery Policy:
We will issue a refund of your total payment if we were not able to deliver your order because of the following reasons:
* No door to door delivery services in the area and you are not agree to pick it up by your recipient in the nearest branch of our courier for Provincial Delivery.
* Funeral Delivery to far provincial areas.
* If it is determined that we did not make the delivery attempt even the address is correct, the recipient or item is available, the order was placed before our cut off time or there is a door to door delivery service in the area.
We deliver following City in same day delivery
Phgifts.com can deliver to all cities located in Metropolitan Manila namely Quezon City, Caloocan, Marikina, Makati, Manila, Navotas, Pateros, Pasay, Paranaque, Muntinlupa, Malabon, Valenzuela, Las Pinas, Mandaluyong, San Juan, Pasig and Taguig. Same day delivery will be granted within Metro Manila if you place your order before cut-off time which is 12:00 noon (Philippines time). In case you want a specific time of delivery, kindly place your order at least two (2) DAYS BEFORE delivery date. Should you have any concern and other issue you can easily access our website and just click the live support avatar placed at the left side to contact our friendly customer service always ready to assist you. You can also email us at email@example.com. Phgifts.com guarantees that the flowers delivered into your door steps are fresh and all the products are in high quality upon delivery.
Phgifts.com is at your service especially on the special occasions you can’t attend but wanted to be a part of. Just a click away and your love ones will feel your presence and love. Hassle free, 100% all information secured and no worries to miss important event with your love ones.
Phgifts.com is in the business for almost eleven years and the core of that success is quality service and we assure to deliver our customer’s order on time and in high quality. We have lots of satisfied and loyal customers that can assure you the excellent service we had for eleven years. Aside from the norm, Phgifts.com also embraces new and unique ideas that can surprise your love ones. We offer edible candy bouquet, personalized items, apparel, beauty and health products and combination arrangements. It is always our pleasure to make the customer and recipient satisfied to the best that we can offer.
Phgifts.com deliver nationwide, from any part of Luzon, Visayas and Mindanao. We offer door to door delivery or for pick up to anywhere in the Philippines, we have our reliable courier which is LBC that has almost million branches around the country. Here is the list of specific cities we can deliver to; Benguet, Rizal, Bulacan, Cavite, Batanes, Laguna, Bataan, Batangas, La Union, Pampanga, Ilocos Norte, Cebu, Zambales, Cagayan, Misamis Oriental, Iloilo, Albay, Isabela, Nueva Viscaya, Sorsogon, Pangasinan, Nueva Ecija, Ilocos Sur, Camarines Sur, Bohol, Abra, Davao del Sur, South Cotabato, Misamis Occidental, Tarlac, Marinduque, Biliran, Lanao del Norte, Quirino, Quezon, Camiguin, Surigao del Norte, Oriental Mindoro, Aklan, Aurora, Southern Leyte, Leyte, Davao del Norte, Bukidnon, Sultan Kudarat, Agusan del Norte, Romblon, Capiz, Guimaras, Mountain Province, Negros Occidental, Siquijor, Apayao, North Cotabato, Northern Samar, Antique, Palawan, Eastern Samar, Occidental Mindoro, Western Samar, Camarines Norte, Agusan del Sur, Zamboanga del Norte, Davao Oriental, Masbate, Kalinga, Ifugao, Catanduanes, Sarangani, Lanao del Sur, Basilan, Sulu, Maguindanao and Tawi-Tawi.
We provide next day delivery for any part of the Philippines if you will place your order BEFORE THE CUT-OFF TIME OF 10:00AM. However, some area are already out of delivery zone but have no worries we assure you that we will inform our clients and consignee the time they can pick-up the parcel to make sure that the products they will receive are still fresh, beautiful and of quality. Phgifts.com prioritizes the delivery of sympathy flower arrangement because we understand the urge of a family member, friends or colleagues who want to express sympathy for the loss of someone important.
Phgifts.com values the essence of surprising and giving gifts to your special someone and love ones especially at times you need us the most. Birthdays, anniversaries, Valentine’s Day, Mother’s day, Christmas or even just an ordinary day. We make sure that our customers, may it be the giver or the recipient, will be more than pleased and happy in our service. All the flowers are guaranteed of freshness, all that products are guaranteed high quality. Accordingly, in the most presentable and pleasing to anyone who will receive it. We make it everything possible even it has to be miles away.
CALL US: +632-298.50.68|+63915.398.85.74